THE REFUND PROCESS EXPLAINED
Part 1: If you topped up online, we are able to automatically refund up to that amount back on to your card. This Part 1 refund payment will be processed very shortly and should be be received on or around 3rd May 2019.
Part 2: If you topped up by card or cash in resort and/or your refund hasn't been fully settled during the Part 1 payment, you will need to submit a refund application form detailing your bank account and sort code. The form is available from Monday 15th April and the deadline for this application submission is Monday 29th April 2019 (23:59 CET). We will endeavour to process the refunds within 14 working days of the deadline.
If you do not submit a refund application form by the deadline date of Monday 29th April 2018 (23:59CET), the balance will not be eligible for a refund.